Privacy Policy
This policy explains what we collect through this website and how it’s used, shared, and protected.
Last updated: August 7, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Fill out contact forms or request quotes
- Subscribe to our newsletter
- Communicate with us via email or phone
- Participate in surveys or feedback forms
2. Types of Information
- Personal information: name, email address, phone number, company name, job title
- Technical information: IP address, browser type, device information, usage data
- Business information: industry type, equipment requirements, project specifications
- Communication records: correspondence and support interactions
3. How We Use Your Information
- Provide and improve our equipment and services
- Respond to inquiries and provide customer support
- Send technical updates and administrative messages
- Process quote requests and related communication
- Comply with legal obligations and protect our rights
4. Information Sharing
- Service providers: third-party vendors who perform services on our behalf
- Manufacturing partners: when required to process a quote or specification request
- Legal requirements: when required by law or to protect our rights and safety
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure.
6. Cookies and Tracking
We use cookies and similar technologies to remember preferences, analyze traffic, and improve website functionality.
7. Your Rights and Choices
- Access, update, or delete your personal information
- Opt out of marketing communications
- Disable cookies through your browser settings
- Request a copy of your personal data
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required or permitted by law.
9. International Transfers
Your information may be transferred to and processed in countries other than your own, with appropriate safeguards in place.
10. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
11. Changes to This Policy
We may update this policy from time to time. Changes are posted on this page with an updated “last updated” date.
Contact Us
If you have questions about this policy, contact us:
Email: privacy@eximph.com
Phone: +852 6823 8805
Address: Suite 803, Level 8, Chit Lee Commercial Building, No. 30-36 Shau Kei Wan Road, Sai Wan Ho, Hong Kong